Unit Head, Service Excellence Jobs in Commercial Bank of Dubai

Employer Description
Commercial Bank of Dubai is a UAE banking and financial services corporation headquartered in Deira, Dubai. With more than US$23 billion in assets, Gulf Business listed CBD as the 7th largest bank in the UAE, based on total assets. It also figures in the Dubai Financial Market index

Position: Unit Head, Service Excellence
The role is responsible to manage the implementation of Client Engagement strategy across channels, monitoring performance, measurement metrics, and providing feedback for recognition programs


  • Responsible for the measurement, monitoring and communicating of customer feedback received through the customer satisfaction/loyalty surveys, and/or any other related customer feedback methodology
  • Work with stakeholders in the development process of their customer research study
  • Manage the implementation and communication of key customer engagement drivers & baseline performance criteria including SLAs. Build a continuous evaluation model for measuring SQ across services and channels


  • University degree or equivalent
  • 8-10 years of overall Banking experience with specialized experience in customer research, management of service quality metrics

For more details, please scroll down & see the details.

Commercial Bank of Dubai

TitleUnit Head, Service Excellence Jobs in Commercial Bank of Dubai
Hiring OrganizationCommercial Bank of Dubai
Job LocationDubai, UAE
Date PostedApr/01/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Commercial Bank of Dubai Jobs Apr 2022

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* This Job was originally posted on Commercial Bank of Dubai site…