Unit Head, Service Excellence Jobs in Commercial Bank of Dubai
Employer Description
Commercial Bank of Dubai is a UAE banking and financial services corporation headquartered in Deira, Dubai. With more than US$23 billion in assets, Gulf Business listed CBD as the 7th largest bank in the UAE, based on total assets. It also figures in the Dubai Financial Market index
Position: Unit Head, Service Excellence
The role is responsible to manage the implementation of Client Engagement strategy across channels, monitoring performance, measurement metrics, and providing feedback for recognition programs
Responsibilities:
- Responsible for the measurement, monitoring and communicating of customer feedback received through the customer satisfaction/loyalty surveys, and/or any other related customer feedback methodology
- Work with stakeholders in the development process of their customer research study
- Manage the implementation and communication of key customer engagement drivers & baseline performance criteria including SLAs. Build a continuous evaluation model for measuring SQ across services and channels
Requirements:
- University degree or equivalent
- 8-10 years of overall Banking experience with specialized experience in customer research, management of service quality metrics
For more details, please scroll down & see the details.
Commercial Bank of Dubai
| Title | Unit Head, Service Excellence Jobs in Commercial Bank of Dubai |
| Hiring Organization | Commercial Bank of Dubai |
| Job Location | Dubai, UAE |
| Date Posted | Apr/01/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
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* This Job was originally posted on Commercial Bank of Dubai site…