Unit Head, Service Excellence Jobs in Commercial Bank of Dubai
Commercial Bank of Dubai is a UAE banking and financial services corporation headquartered in Deira, Dubai. With more than US$23 billion in assets, Gulf Business listed CBD as the 7th largest bank in the UAE, based on total assets. It also figures in the Dubai Financial Market index
Position: Unit Head, Service Excellence
The role is responsible to manage the implementation of Client Engagement strategy across channels, monitoring performance, measurement metrics, and providing feedback for recognition programs
- Responsible for the measurement, monitoring and communicating of customer feedback received through the customer satisfaction/loyalty surveys, and/or any other related customer feedback methodology
- Work with stakeholders in the development process of their customer research study
- Manage the implementation and communication of key customer engagement drivers & baseline performance criteria including SLAs. Build a continuous evaluation model for measuring SQ across services and channels
- University degree or equivalent
- 8-10 years of overall Banking experience with specialized experience in customer research, management of service quality metrics
For more details, please scroll down & see the details.
Commercial Bank of Dubai
|Title||Unit Head, Service Excellence Jobs in Commercial Bank of Dubai|
|Hiring Organization||Commercial Bank of Dubai|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
How to Apply for Middle East (Saudi Arabia , UAE , QATAR , OMAN , KUWAIT and BAHRAIN) Jobs with Overseas Employments Promoters.
- Visit TalentScoutArabia.com We bring you the most legit Jobs from Overseas Employments Promoters that are approved from Government.
- Still Need Help? Contact TalentScout Arabia and we will take care moving forward.
You can find Apply here Button on every job to start your application.
Navigate to TalentScoutArabia Homepage to find all the related jobs.
We are always here to help you, please fill the contact form and we will get back to you shortly.
* This Job was originally posted on Commercial Bank of Dubai site…