Telephone Operator Jobs In Dubai | Sofitel Hotel Careers 2022

Position: Telephone Operator

Responsibilities:

• To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.
• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
• To operate the switchboard in accordance with the department’s operation standards.
• To attend to the hotel guests communications from inside or outside the hotel.
• To use and adhere to policies and procedures for handling calls, messages and selling services and restaurants to guests of the hotel.
• To handle wake-up calls promptly and according to hotel standards.
• To ensure that all faxes are well prepared, checked and sent within 5 minutes from arrival or received.