Telephone Operator Jobs In Abu Dhabi | Mandarin Oriental Jobs

Position: Telephone Operator

Responsibilities:

• Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Mandarin Oriental standards
• Write down messages accurately for our guests and deliver messages in a timely manner
• Handle guests’ requests for DND (Do Not Disturb) and confidential status
• Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests
• In case of emergency, to handle all communications for the hotel whilst serving as the communication center
• Monitor TV channels in addition to outlets’ and public area’s music to ensure smooth and proper functioning