Position: Specialist-Ask HR (UAE Nationals Only)
Responsible for primary customer contact in an inbound Ask HR call and service requests utilizing knowledge base and case management tools to assist customers in completing their human resource transactions.

Responsibilities:

• Assist employees to navigate Oracle Fusion HR module and in completion of various HR forms and service requests and actions
• Conduct review existing Knowledgebase and AIDA contents, support developing and enhancing AIDA contents, user guides, FAQs working closely with HR teams and Manager HR Helpdesk.
• Administer offline employee master data updates request and ensure data in updated in Oracle Fusion system with 100% accuracy.
• Maintain First contact resolution standards and SLAs as defined according to the Ask HR Operating model.

Requirements:

• Bachelor’s degree in any discipline
• 3-4 years’ experience in Customer Services / Contact Centre.HR experience preferred
• Excellent communication skill in English &/or Arabic
• Customer Service, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Active Listening, Phone Skills