Manager Quality & Customer Experience Jobs in Abu Dhabi | Etihad Careers
Etihad Airways is the second flag carrier of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second-largest airline in the UAE after Emirates
Position: Trainee – Forsati Program
Maximizing the potential of his or her Quality and Training teams. Guides and direct the activities of customer experience representatives to ensure their interactions with customers reflect positively on the organisation
- Own the customer experience optimization throughout the call center journey, by providing the appropriate insights and ensuring minimum customer effort.
- Work with Etihad guest experience and various internal team to ensure call center processes are designed in support of the organization goal.
- Identify, develop and implement improved department procedures and practices on an ongoing basis in compliance with Six Sigma, COPC and Etihad strategic direction.
- Ensure that the overall inputs coming from all call listening activities are consistent and measurement system variation are tracked and controlled via calibration activities.
- University graduate
- 5+ year experience in quality or training management is a must (both is an advantage)
- Experience in managing contact centers is an advantage
- Experience in travel sector
For more details, please scroll down & see the details.
|Title||Manager Quality & Customer Experience Jobs in Abu Dhabi | Etihad Careers|
|Hiring Organization||Etihad Careers|
|Job Location||Abu Dhabi, UAE|
|Employment Type||Full Time|
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* This Job was originally posted on Etihad Careers site…