Executive Customer Relations Specialist (UAEN) | Amazon Careers

Position: Executive Customer Relations Specialist – UAE National
The mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for change and resolution on behalf of Amazon customers

Responsibilities:

• Respond to enquiries from corporate executives, government authorities in addition to resolving contacts (received through any channel);
• Provide advice to CS floor staff, regarding escalated contacts;
• Communicate effectively and professionally with other departments in researching complaints and acting as CS resource;
• Provide a detailed root cause analysis for customer advocacy to top level executives;
• Report on projects, initiatives and processes under your care.