ERC Sr. Associate Jobs In Dubai | Amazon Careers Jobs 2022
Position: ERC Sr. Associate
Responsibilities:
- Receive queries via phone in English and Arabic, email or chat and log contacts into the shared service case management system
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved
- Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
- Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery
Requirements:
- Bachelor’s degree required from an accredited university
- Has an experience in a HR Shared Service Environment.
- Experience with Call handling and HR Case Management tool is mandatory
- Experience creating process documentation
Employer Description
Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as “one of the most influential economic and cultural forces in the world,” and is one of the world’s most valuable brands.
For more details, please scroll down & see the details.
| Title | ERC Sr. Associate Jobs In Dubai | Amazon Careers Jobs 2022 |
| Hiring Organization | Amazon |
| Job Location | Dubai, UAE |
| Date Posted | Aug/30/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
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* This Job was originally posted on Amazon site…