DHL Careers | Senior Call Center Advisor Jobs in Dubai
DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year
Position: Senior Call Center Advisor
The Call Centre Senior advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external
- To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
- Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
- Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions
- Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
- Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
- Excellent interpersonal skills and relates well with a wide range of people/customers
- Working knowledge of Microsoft Office
For more details, please scroll down & see the details.
|Title||DHL Careers | Senior Call Center Advisor Jobs in Dubai|
|Hiring Organization||DHL Careers|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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* This Job was originally posted on DHL Careers site…