Customer Service Operations Specialist | Citibank Jobs in Dubai
Employer Description
Citibank is the consumer division of financial services multinational Citigroup. Citibank was founded in 1812 as the City Bank of New York, and later became First National City Bank of New York
Position: Customer Service Operations Specialist
The Customer Service Analyst is a position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support
Responsibilities:
- Identify problem areas and refer to supervisor to immediate provide solutions to customers.
- To maintain high service levels to meet customer expectations keeping in mind the prevailing competitive environment.
- To monitor the adherence of policies and procedures
- To escalate unresolved problems to higher management to ensure resolution
Requirements:
- UAE National’s encouraged to apply.
- Experience in Customer service roles (Minimum of 2-4 years)
- Bilingual : Ability to Speak and Write English and Arabic
- Excellent verbal and written communication.
- Knowledge of banking products services and processes.
For more details, please scroll down & see the details.
| Title | Customer Service Operations Specialist | Citibank Jobs in Dubai |
| Hiring Organization | Citibank Careers |
| Job Location | Dubai, UAE |
| Date Posted | Mar/16/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
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* This Job was originally posted on Citibank Careers site…