Customer Service Executive (Express & e-Commerce) Job in Dubai | Aramex Careers

Responsibilities:

• Assist customers on status of their shipment, outstanding shipments or tracking
• Manage end to end shipment life cycle liaising with all internal and external stakeholders
• Takes and handles customer inquiries, e.g. Track and Trace
• Responsible for all KPIs and SLAs agreed with allocated customers
• Drives solution of customer complaints by solving it directly or assigning tasks to other function

Requirements:

• 3-5 years’ experience in the Express or Ecommerce industry
• Good Express product knowledge
• Working knowledge of transportation management systems (TMS)
• Ability to handle challenging situation in a composed manner

For more details, please scroll down & see the details.

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