Position: Customer Experience Agent (UAE National)
We are looking for a Customer Experience Agent to provide world class customer service to customers and to assist the Operations teams and service partners in delivering the best possible operational standards.

Responsibilities:

• Customer service provision and assisting customers with information.
• Coordination with service partners to deliver the daily operating plan. 
• Supporting the Terminal Operations Team in all daily tasks and activities. 
• Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.
• Clearly and concisely conveys information and ideas that engage others.
• Interacts with others in a supportive way and in accordance with our Values.

Requirements:

• Must hold high school diploma or general education degree or equivalent professional qualification.
• Ideally will have minimum 1 year of experience as front-line staff delivering customer service in a Retail, F&B, hotel, hospitality or equivalent.
• Must have good understanding of dealing with customers and conflict resolution techniques.
• Should have knowledge of basic software and online applications.