Customer Care Manager Jobs In Dubai | Chanel Careers Duabi


Position: Customer Care Manager

The customer Care manager is in charge of a customer care advisors’ team. organizing and planning the team, the flows, ensuring the level of excellence and the respect of CHANEL client relationship philosophy, with a personalized approach for each clients.

Responsibilities:

  • Organize the team according to the flows, channels, expertise
  • Solve operational issues
  • Set Up the yearly plan of the team and the objectives to be approved by the management
  • Implement European KPIS in term of service level, client satisfaction, productivity
  • Analyze results then explain the gaps and propose solutions

Requirements:

  • First experience in the field of Customer Care Management for a luxury brand
  • You are passionate about the client service & client relationship
  • You previously managed teams (directly or indirectly)
  • Strong communication skills: within the teams but also toward clients

Employer Description
Chanel is a French luxury fashion house that was founded by couturière Coco Chanel in 1910. It focuses on women’s ready-to-wear clothes, luxury goods and accessories.

For more details, please scroll down & see the details.

Chanel

TitleCustomer Care Manager Jobs In Dubai | Chanel Careers Duabi
Hiring OrganizationChanel
Job LocationDubai, UAE
Date PostedSep/01/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Chanel Jobs Sep 2022

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* This Job was originally posted on Chanel site…