Call Centre Supervisor Jobs In Dubai | Bab Al Shams Desert Resort Careers
Position: Call Centre Supervisor
In this role you will manage 24-hour operational team to manage, track, and deliver all in-house and external guest requests, queries and complaints in the most professional way. Track all guest calls internally and externally are answered with guest satisfaction. Ensure the guest’s requests are attentively efficiently placed with departments concerned to ensure prompt delivery of services.
- Perform such other functions as may be delegated by management from time to time.
- Deal with Emergency calls
- Prepare the Team Roster.
- Verify the daily wake-up calls
- Ensure the team checklist is followed.
- Follow up on the emergency request on the system with the concerned departments.
- High School diploma or general education degree or its equivalent
- OPERA System knowledge
- 1-2 years in similar position in a five star hotel
- Initiative and Commitment to Achieve
- Attention to Detail & Quality
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
For more details, please scroll down & see the details.
|Title||Call Centre Supervisor Jobs In Dubai | Bab Al Shams Desert Resort Careers|
|Hiring Organization||Bab Al Shams Desert Resort|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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* This Job was originally posted on Bab Al Shams Desert Resort site…