Air Arabia Careers | Product & Inflight Services Specialist

Position: Product & Inflight Services Specialist
To assist in establishing and monitoring the product and inflight services standards and delivery across the entire network with focus on safety and customer satisfaction and in line with Air Arabia standards. To ensure that the provision and delivery of the respective services, products, projects, systems, SLAs, and procedures is in line with approved standards with focus on quality, delivery, practicality, compliance, efficiency and cost-effectiveness.

Responsibilities:

• Assists the Line Manager in establishing, implementing and monitoring the Inflight Product & Services standards, policies and procedures to ensure standardization of the quality and delivery across the entire network. 
• Flies in the capacity of (Observer) to monitor the service standards and to obtain passenger feedback regarding the food menu and onboard services.
• Partners with the Line Manager to monitor the compliance of SLAs (catering, in-flight products, grooming) with agreed terms.
• Liaises with the engineering maintenance department for any damaged catering equipment to ensure timely and proper repair and delivery.